Secure payment with Paypal

Your payment will be processed through Paypal secure payment.

You don't need a Paypal account to pay with PayPal. You can either use your existing Paypal account or choose this payment type and then pay with your standard debit or credit card through Paypal.

 

Delivery and returns

Parcel delivery

Normally parcels are dispatched within 48 hours after payment is received, using tracked express delivery with REDUR. You will receive an email once the parcel has been dispatche including a link so that you can track the delivery using REDUR website.

We recommend you group all your articles in a single purchase, in order to keep delivery costs down as we do charge a fixed ammount for each delivery. We don't take any responsibility for damage to the product after it has been sent but we make every effort to guarantee all products (specially fragile items) are protected before delivery. If the parcel has visible signs of exterior damage please do raise a claim with the courier straight away and register it in the delivery note.

Returns and refunds

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it, specially those destined for cleaning or kitchen use for hygiene reasons. It must also be in the original packaging.

It is mandatory that you communicate your intention to return the product as soon as possible, so that we can provide you with the appropriate instructions for returning the parcel. Delivery costs for returning a product will be borne by the customer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over 75£, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Legal Information

TanGO Robot is a registered trademark, imported and distributed in United Kingdom by the AKY Robots LTD as part of the Action Cross S.L.U. group, specialized in the marketing and selling of electronic products on-line.

The online website "http://store.tangorobot.com/uk" is the official online shop for the TanGO Robot trademark in United Kingdom and it is managed by AKY Robots LTD

AKY Robots LTD is a registered business with registered office at 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, ENGLAND with registration number 09524601, created on 02/04/2015.

If you are interested in reselling our products please don't hesitate to contact us.

International Offices

España

Action Cross SLU B82822438
C/ Navalcarnero 7 (local 1)
28939 - Madrid - España
Tlf. 902 877 793
info@tangorobot.com

中国的 (HongKong)

HGD Hong Kong Limited
Rm 2203D, Nan Fung Centre, 264-298 Castle Peak Road
- Tsuen Wan, N.T.
Tlf. +852.6775.3075
info.hk@tangorobot.com

Colombia

Kuintaro SAS
Carrera 32A 25B 75
- Bogota, Colombia
info.co@tangorobot.com

Peru

TanGO Technologies S.A.C. RUC: 20548655898
Centro Comercial CompuPalace
Av. Petit Thouars 5356 - Miraflores - Lima, Peru
Tlf. 980562888
info.pe@tangorobot.com

ภาษาไทย (Thailand)

Thai Baan LTD company
info.th@tangorobot.com

UK

AKY Robots LTD
71-75, Shelton Street, Covent Garden
WC2H 9JQ - London
Tlf. 02031983267
info.uk@tangorobot.com